maintenance & Support
Whether you have a website build already, or you building one with us, every website needs maintenance and in case you need it, you should also make sure you have support. Despite the safe and secure building of the website, there are always technical issues that could occur, and you would want those fixed as soon as possible and get your website back up immediately. With our maintenance & support service, we’re always there. Unlike most businesses, we don’t charge you per change or per addition, but we charge you a fixed amount per month. It is also possible to include your domain and hosting. Our services are mix & match.
Please contact us so we can plan a free intake and give you a quote based on your needed services. No hidden fees or costs!
Maintenance
Every website needs its maintenance.
Examples are:
– updating used plugins
– revisions
– back ups
– UI & UE optimization
– keep safety & security up-to-date
– look for any errors
– check if all the links and images
work properly
Support
Despite the maintenance, there can always be a certain error message popping up, spammers on the website or something wrong in the PHP-mapping for example. With our support service, this is fixed before you know and your clients can visit your website like nothing happened. Examples are:
– Fix http 500 errors
– Fix problems in the hosting
– Fix system down
– Need a change done right now? We’re
here!
What is exactly included in this package?
Here's a more detailed list of everything included in the monthly package. This package also includes licenses, hosting and domain registrations needed to have and keep your website online.
1. Security Updates
Software Updates: Regular updates of the website’s core software, plugins, and themes to ensure they are secure and functioning properly.
Security Patches: Applying necessary security patches to protect against vulnerabilities.
SSL Certificate Management: Ensuring SSL certificates are up-to-date to maintain secure connections.
2. Performance Monitoring and Optimization
Site Speed Optimization: Regular checks and improvements on site loading times.
Performance Monitoring: Ongoing monitoring of website performance metrics to detect and resolve issues promptly.
Database Optimization: Regular cleanup and optimization of the database to maintain fast query responses.
3. Backup Services
Regular Backups: Scheduled backups (daily, weekly, or monthly) of the website and database.
Backup Management: Secure storage and management of backup files.
4. Content Updates and Management
Content Uploads and Edits: Adding or updating text, images, videos, and other media.
Blog Posting: Regular posting of blog content if applicable.
5. Technical Support
Technical Assistance: Access to support for troubleshooting and resolving technical issues.
Emergency Support: Availability of emergency support in case of critical issues, like site crashes or severe bugs.
6. SEO and Analytics
SEO Updates: Ongoing SEO work to keep the site optimized for search engines, including keyword adjustments and meta tag updates.
Analytics Monitoring: Regular review of website analytics to track performance and user behavior.
Reporting: Monthly reports on site traffic, performance metrics, and any issues resolved or enhancements made.
7. User Experience and Design Updates
UI/UX Enhancements: Regular review and improvement of the site’s design and user interface to enhance user experience.
A/B Testing: Conducting A/B tests to improve site elements based on user behavior and feedback.
8. Compliance and Accessibility
Compliance Checks: Ensuring the site adheres to relevant legal requirements and industry standards.
Accessibility Updates: Regular audits and updates to ensure the site remains accessible to users with disabilities.
9. Functionality Testing
Broken Link Checks: Regular scans for and fixing of broken links.
Form Testing: Ensuring all forms (contact, subscription, etc.) are functioning correctly.
Browser and Device Testing: Ensuring compatibility across different browsers and devices.
10. Server and Hosting Management
Server Maintenance: Monitoring and maintaining server performance.
Hosting Issues: Managing and resolving hosting-related issues.
Uptime Monitoring: Ensuring maximum uptime and quick resolution of any downtime incidents.
